Back
BUSINESS STRATEGY and OPERATIONS
Administrative Support Curriculum
Administrative Support: Secrets to Success
Business Continuity
Business Continuity Planning
Post-pandemic Workplace
Working Remotely
Workplace Safety and Compliance
Finance and Accounting Curriculum
Accounting Basics
Accounting for Non-Financial Professionals
Cost Consciousness in the Workplace
Human Resources Curriculum
Recruiting, Screening, and Onboarding Effectively
Transformational HR and Talent Management
Marketing Curriculum
DMI: Digital Marketing Essentials
Essential Marketing Strategies
Essentials of Marketing
Essentials of Public Relations
Marketing in the Digital Age
Operations Curriculum
Business Process Improvement
Managing for Operational Excellence
Mentoring Asset
Operations Management: Efficiency of Production
Six Sigma and Organizational Strategy
Six Sigma Black Belt (2015 BOK): Analyze
Six Sigma Black Belt (2015 BOK): Control
Six Sigma Black Belt (2015 BOK): Define
Six Sigma Black Belt (2015 BOK): Design for Six Sigma (DFSS)
Six Sigma Black Belt (2015 BOK): Improve
Six Sigma Black Belt (2015 BOK): Measure
Six Sigma Black Belt (2015 BOK): Organization-wide Planning and Deployment
Six Sigma Black Belt (2015 BOK): Organizational Process Management and Measures
Six Sigma Black Belt (2015 BOK): Team Management
Six Sigma Green Belt - Analyze
Six Sigma Green Belt - Control
Six Sigma Green Belt - Define
Six Sigma Green Belt - Improve
Six Sigma Green Belt - Measure
Six Sigma Yellow Belt - Analyze
Six Sigma Yellow Belt - Define
Six Sigma Yellow Belt - Improve and Control
Six Sigma Yellow Belt - Measure
Six Sigma Yellow Belt - Six Sigma Fundamentals
Test Preps
Understanding Lean Production
Vendor Management
Strategic Planning Curriculum
Big Data Basics
Business Sustainability
Final Exams
Fundamentals of Business Planning
Horizon Scanning
Strategic Risk-taking
Strategic Thinking and Risk Management
The Quality Management of Data
Thinking Strategically and Managing Risk
FINANCE, HUMAN RESOURCES and ADMINISTRATION
Administrative Support Curriculum
Administrative Support: Secrets to Success
Finance and Accounting Curriculum
Accounting Basics
Accounting for Non-Financial Professionals
Cost Consciousness in the Workplace
Human Resources Curriculum
Crisis Management
Effective Hiring Practices
Professional in Human Resources Exam Prep
Recruiting, Screening, and Onboarding Effectively
Senior Professional in Human Resources Exam Prep
Test Preps
Transformational HR and Talent Management
Mentoring Assets
Mentoring Assets
MANAGEMENT and LEADERSHIP
Leadership Curriculum
Business Acumen Essentials
Creating a Positive Atmosphere
Demonstrating Team Membership
Embracing Allyship Leadercamp
Essentials of Leadership
Generating Creative Ideas
Improving Your Leadership Skills
Inspiring and Developing as a Leader
Leading Inclusively Leadercamp
Leading Virtual Teams
Leveraging Leadership Techniques
Navigating the Hybrid Workplace
Organizational Awareness
Performance Measurement
Truth, Hope, and Equity in a Disrupted World Leadercamp
Women in Leadership
Management Curriculum
Achieving Success through Delegation
Advanced Management Skills
Advanced Management Techniques
Coaching at Scale
Coaching to Drive Success
Empowering Employees
Final Exams
First Time Manager Essentials
Leveraging Key Management Techniques
Managing a Multigenerational Workforce
Managing Employee Performance
Managing in Difficult Times
Managing Technical Teams
Product Management
Developing Your Product Management Acumen
PROFESSIONAL EFFECTIVENESS
Communication Curriculum
Achieving Emotional Intelligence
Building Rapport with Difficult People
Business Storytelling
Communicating across Cultures
Communicating Internationally
Communicating Tactfully and Diplomatically
Communicating to Stakeholders
Communicating with Senior Executives
Cross-Cultural Communication
Developing Effective Negotiation Skills
Developing Your Listening Skills
Effective Business Meetings
Effective Business Writing
Effective Communication
Essential Skills for Professional Telephone Calls
Feedback Essentials
Getting Results through Personal Power
Making the Most of Your Presentations
Managing and Controlling Anger
Managing Conflict in the Workplace
Note-taking Skills
Practical Grammar for Business Writing
Presenting Virtually
Skills for Communication Success
Technical Communication Skills
The Art of Feedback
Using E-mail Effectively in the Workplace
Working with Difficult People
Writing a Business Case
Writing Skills for Technical Professionals
Personal Development Curriculum
360 Degree Relationships
Achieving Your Professional Best
Adopting Systems Thinking
Analogical Thinking
Building DEI Leadership Skills
Building Likeability Skills
Building Your Professional Self-esteem
Building, Rebuilding and Sustaining Trust
Building, Rebuilding, and Sustaining Trust
Business Ethics Essentials
Business Sustainability
Creating Lasting Organizational Change
Creativity in the Workplace
Dealing with Setbacks
Developing Perseverance and Resilience
Developing Skills for Learning and Growth
Developing Skills in Critical Thinking
Developing Your Critical Thinking Skills
Difficult Boss Relationships
Digital Economy Skills
Discovering Your Strengths
Diversity on the Job
Diversity, Equity, and Inclusion
Facing Problems and Making Decisions
Growth Mindset
Handling Organizational Change
Improving Your Memory
Improving Your Personal Productivity
Improving Your Reading Speed
Improving Your Work/Life Balance
Learning How to Learn
Managing Employee Wellness
Managing Your Career
Mentor Relationships
Multidirectional Relationships
Navigating through Organizational Change
Overcoming Procrastination
Performing Under Pressure
Perseverance at Work
Polishing Your Professional Edge
Problem Solving: Defining and Stating the Problem
Psychological Safety
Public Speaking Strategies
Skills for Effective Collaboration
Staying Motivated at Work
Time Management
Unconscious Bias
Understanding Cognitive Bias
PROJECT EFFECTIVENESS
Business Analysis
Big Data Basics
Effective Business Analysis Techniques (BABOKv3)
Key Business Analysis Competencies (BABOKv3)
Key Business Analysis Concepts (BABOK v3)
Project Management Curriculum
Communications (PMBOK Guide Sixth Edition)
CompTIA Project+ PK0-004
Mentoring Assets
PMI Agile Certified Practitioner (PMI-ACP)
PMP Exam Prep (2021 Update)
PRINCE2 - Foundation (2017 Update)
Project Cost (PMBOK Guide Sixth Edition)
Project Integration (PMBOK Guide Sixth Edition)
Project Management (PMBOK Guide Sixth Edition)
Project Management Ethics and Values
Project Management for All
Project Procurement (PMBOK Guide Sixth Edition)
Project Quality (PMBOK Guide Sixth Edition)
Project Risk (PMBOK Guide Sixth Edition)
Project Schedule (PMBOK Guide Sixth Edition)
Project Scope (PMBOK Guide Sixth Edition)
Project Stakeholders (PMBOK Guide Sixth Edition)
Resource Management (PMBOK Guide Sixth Edition)
Test Preps
Team Building Curriculum
Leveraging Team Leadership Skills
Making a Pitch
Optimizing Performance on a Team
Virtual Teams
SALES and CUSTOMER FACING SKILLS
Customer Service Curriculum
Customer Focus
Customer Relationships in a Hybrid Workplace
Customer Service Skills
Delivering Outstanding Customer Service
Essentials of Customer Service
ITIL 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)
Course Title
Course ID
Hours
NASBA
PMI
HRCI
ITIL 2011 Edition OSA: Introduction to Operational Support and Analysis
1.5
 
 
 
ITIL 2011 Edition OSA: Introduction to Event Management
3.5
 
 
 
ITIL 2011 Edition OSA: Introduction to Incident Management
2.5
 
 
 
ITIL 2011 Edition OSA: Incident Management Interactions
3
 
 
 
ITIL 2011 Edition OSA: Introduction to Request Fulfillment
2
 
 
 
ITIL 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
2.5
 
 
 
ITIL 2011 Edition OSA: Introduction to Problem Management
3
 
 
 
ITIL 2011 Edition OSA: Problem Management Process Interfaces and Challenges
2.5
 
 
 
ITIL 2011 Edition OSA: Introduction to Access Management
3
 
 
 
ITIL 2011 Edition OSA: Introduction to the Service Desk
2
 
 
 
ITIL 2011 Edition OSA: Service Desk Metrics and Outsourcing
1.5
 
 
 
ITIL 2011 Edition OSA: Introduction to Functions
2.5
 
 
 
ITIL 2011 Edition OSA: Function Activities
1.5
 
 
 
ITIL 2011 Edition OSA: Technology and Implementation Considerations
2.5
 
 
 
ITIL Operational Support & Analysis
3.5
 
 
 
ITIL 2011 Foundation
ITIL 4 Foundation
Industry Foundations
Industry Overviews
Mentoring Assets
Mentoring Assets
Sales Curriculum
Sales Foundations
TestPreps
Test Preps

Close Chat Live